1 reviews | Active since Jun 2022
EXHAUSTED!!!!!
Dear First For Woman, It is very shocking to see on my FFW app that my claim which was lodged on the 23/12/2024 has been resolved yet that is not the case.
1st-you assigned a very *********** agent to handle my case-Goitseone L,we spoke only once even then I had to call several time to get through, not once he bothered, this past Friday the 10/01/2025 he was not at his desk no where to be found from 09:15am until 17:00,i was on the phone, holding from 16:00-17:00 until Ryan Kisten contacted me at 17:00,which I had to drop the phone to attend to him.
2nd-you sent an incopetent assessor-1st they were closed for December then he came to only +- 5min in my property
3rd- I was never given the report,
4th- I sent 2 emails to your dispute email address, until now-no one has bothered to contact me.
Finally,just when I thought someone will finally close my case, he sounded descent and high level in the ranks of FFW-Ryan Kisten, he promised to send me his email last week Friday so we can finally resolve the matter.Today the is Monday the 13/01/2025 and time is 14:30,his yet to send his email nor communicate with me.
a very Exhausted FFW client!!!
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department.
Kind regards,
The 1st For Women Team
Ryan Kisten did keep his promise and called me immediately after this post.
The was an error with email communication(on his side, he sent me a proof that it was sent late Friday after our chat but I assured him I never received it), he then sent it again at 15:55 and I received it.
he has assured me that the matter is finally resolved.
Kindly make him a head of the department if his not already, his speedy response in resolutions will get you guys the 4-5 stars you are losing due to some of your *********** agents.
Once again-Thank you Ryan..I can finally smile after almost 3 weeks :-)
Ryan Kisten did keep his promise and called me immediately after this post.
The was an error with email communication(on his side, he sent me a proof that it was sent late Friday after our chat but I assured him I never received it), he then sent it again at 15:55 and I received it.
he has assured me that the matter is finally resolved.
Kindly make him a head of the department if his not already, his speedy response in resolutions will get you guys the 4-5 stars you are losing due to some of your *********** agents.
Once again-Thank you Ryan..I can finally smile after almost 3 weeks :-)