1 reviews | Active since Oct 2017
Excess madness
I am shocked that FFW don't explain their excess to their clients properly or keep clients updated with their premiums.
I got some hail damage on my car and had seen in my policy that my hail damage excess was R4150. After chatting to an agent online, I found out that my monthly premium had actually increased without being notified and my excess is now R4400!
I then decided it was time to change insurance company so I got in contact with an alternate option. I was thankful to get a monthly premium quote from the consultant that is just over R100 cheaper than what I am currently paying. What surprised me is that this insurance company consultant explained my FFW insurance excess better than FFW own consultant! The lady told me that FFW charge you a basic excess of R4800 PLUS my hail damage excess! I almost fell off my chair!
I am EXTREMELY disappointed with First for Women! Not explaining excess correctly and not even sending me an updated policy of my increased premiums! Shocking! I would NEVER recommend them to anyone!
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you to discuss your complaint, without success, and a message was left on your voice mail.
We will conduct an investigation herein and provide you with feedback soonest.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you to discuss your complaint, without success, and a message was left on your voice mail.
We will conduct an investigation herein and provide you with feedback soonest.
Kind Regards,
The First for Women Team.
Update;
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.
Update;
We are pleased to confirm that this matter has been resolved.
Kind Regards,
The First for Women Team.