Exceptionally disappointing service once again!!

My car went in for repairs after an accident almost ONE month ago, not only did i have to battle to get the claim approved (regardless of the fact that i have never skipped a monthly premium payment nor been in an accident since i joined 1st for women). I am now once again battling to get a part replace that was ****** from the inside of my vehicle while in your care. You send an assessor out to have a look at the car who goes on to tell me he's also not happy with the paint job that has been done on the vehicle and then NOTHING. I have been calling the 1st for women call centre, repair centre and claims centre for TWO WEEKS now to get someone to give me some indication of when the missing part in my car will be replaced as well as the bad paint work redone and i have received no response after numerous calls and being sent from pillar to post!!! The service i have received from 1st for Women Insurance in the past month is exceptionally disappointing!!