Enraged client with claim and no feedback

I was in a car accident last Sunday. I opened a claim on Monday and I haven't received any feedback from insurance yet. I'm the one that calls daily and all they say is they will get back to me before the end of the business day. It's been 5 business days with no feedback. When I call to try get feedback I get attitude from the call center agent by the name of Kyle telling me I need to be patient and since I've called then there's no reason for them to call and give feedback.

It's funny how monthly they are always prompt to debit my account for their premium, but when it comes time to process a claim the promptness is no longer there.

I am literally stranded with no car, no feedback on what's happening with my claim, therefore I can't even get a courtesy car.

I am utterly disappointed in the service they have been providing and I wouldn't recommend this insurance to anyone.