GS
Gadija S
1 reviews | Active since Mar 2009
24 Nov 2015, 23:04
Enough is enough!
I requested a letter confirming building cover for my bank on 14 august. There's been 3 attempts to send it to me but they keep sending the 2014 one! More than 3 months later and still nothing. I am now paying first for women and nedbank to insure my house! You leave me no choice but to cancel my insurance with ffw. Please reimburse me for the 2 months premiums I paid you after nedbank activated their own cover due to your inefficiency. Thanks for nothing.
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1st for Women's replyOfficial
25 Nov 2015, 13:18Hello Gadija,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team who will provide feedback as soon as possible.
We acknowledge the concerns as well as the impact of the delays and assure you we are attending to the matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team who will provide feedback as soon as possible.
We acknowledge the concerns as well as the impact of the delays and assure you we are attending to the matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply25 Nov 2015, 13:18
Official
Hello Gadija,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team who will provide feedback as soon as possible.
We acknowledge the concerns as well as the impact of the delays and assure you we are attending to the matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the customer relations team who will provide feedback as soon as possible.
We acknowledge the concerns as well as the impact of the delays and assure you we are attending to the matter.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team