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chanelvn C

1 reviews | Active since Sept 2016

30 Sept 2016, 08:23

EASY TO TAKE MONEY REALLY HARD TO ACTUALLY REPLY TO AN EMAIL

<p>Firstly, on the 21st I actually got a hold of someone who actually wanted to help me.</p> <p> </p> <p>This guy listed to my story:</p> <p> </p> <p>I never took delivery of the car, as I lost my job and could not buy it anymore. This would have been a transaction between me and my x’s mother. But seeing as to everything went south. The deal went sour and I was carless.</p> <p> </p> <p>I sent you an email on the 20 June 2016. But still for the last 3 months you have been deducting money from my account.</p> <p> </p> <p>Now your consultant said if I can send him the letter of the 20th of June, you will refund all moneys 7 - 9. Fine I sent you this on the 21st. It is now the 30th of September. And all I have received is automated replies from all your departments no calls whatsoever.</p> <p> </p> <p>Now please note: I actually have to pay rent. Before the 7th, This R1500 would help a lot seeing as I am broke and you took money again on the 29th money that I was supposed to pay my rent with.</p> <p> </p> <p>But you don’t care… not 1 bit, you phone back so quickly if you want someone’s money or to sell insurance but to actually have someone deal with this matter, you just</p> <p>“Good Day,</p> <p>Thank you for your email. One of our support consultants will respond to your request shortly.</p> <p>Kind regards,</p> <p>First for Women Team</p> <p>**** PLEASE NOTE – If you have sent us an inspection certificate or proof of tracking device installation, we will be adding it to your policy shortly.</p> <p>**** This email has been generated automatically.</p> <p>**** Please do not reply to this email.”</p> <p> </p> <p>Or this</p> <p> </p> <p>“Dear Client YOUR 1ST FOR WOMEN POLICY We hereby acknowledge receipt of your email. We will be in contact with you as soon as possible. Please do not reply to this email as it is an automated response. As we are always committed to cover you with care, you can be assured that we are as committed to exceptional service delivery. Yours sincerely The 1st for Women Team”</p> <p> </p> <p>I am fed up with companies, just not giving a ****. I HAVE WAITED 9 DAYS I WANT MY MONEY</p> <p> </p>

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Replies (1)
1st for Women
1st for Women's reply30 Sept 2016, 16:18
Official

Thank you for bringing this matter to our attention.

We confirm that the customer relations specialist has been in contact with you and working on a resolution.

Please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team