AM
Aphiwe M

1 reviews | Active since Sept 2020

23 Sept 2020, 00:34

Early unauthorized deduction

I am absolutely seething, when I took out the insurance last year, I stipulated that the premiums should be debited on the 25th of each month. Now all of a sudden, with no authorization from me, I get debited on the 22nd. How??? And then they say maybe I missed a premium. I have never missed payment a day in my life, how do you just decide on your own to do an early deduction?? How is that even allowed? No man this is absolutely ridiculous, it's actually enough to make me want to cancel my policy altogether. I always pay on time and now when it suits you, you just decide to deduct 3 days earlier? Unacceptable! And when I reverse this it's going to look badly on my account even though you are the ones who are clearly making a mistake.

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Replies (3)
1st for Women
1st for Women's reply23 Sept 2020, 09:23
Official
Hi Aphiwe,

We would like to apologise for any inconvenience we may have caused.

Our team will look into your matter and contact you with feedback.

Kind Regards,
The 1st for Women Team
1st for Women
1st for Women's reply23 Sept 2020, 11:33
Official
Hi Aphiwe,

We can confirm that we have been in contact and that your profile has now been removed from the alternative payment process.

Please accept our apology for the inconvenience caused.

Regards,

The 1st for Women Team



 
AM
Aphiwe M's update23 Sept 2020, 12:01
Reviewer Update
Thank you