Eager, but NOT

FFW has been my insurance provider for almost 2 years now and I have been extremely happy with their service, positive attitude and assistance with the coverage of my first vehicle. I did however recently insure my second vehicle with them and had a less than great experience with the man on the phone. He had given me a quote to which I rep****, "thank you, but please email it to me as I would like to obtain more quotes" he then lost his temper in a sense and was very pushy. He demanded to know "why would you want to get more quotes? I'm telling you this is the best quote. Are you not happy?" - HIGHLY UNPROFESSIONAL. I took the quote, I had no problem with it - I merely wanted to look around too. I didn't appreciate his attitude at all. Then, I received a phone call yesterday asking if I had had my vehicle assessed yet for full coverage. My mother had it done last week ( 7 days ago ) as she has the vehicle. They hadn't received any reports yet and I had to investigate it today. I spoke to the representatives at Glasfit in Standerton, who were FANTASTIC and so friendly. She immediately forwarded me the report and mentioned that it was sent to FFW immediately after the inspection. I have never had bad experience with FFW before the last couple of weeks - why is this? If I have to do everything from my side - what's the point of paying for two vehicles every month? Come on guys, you're slipping.