KM
Kessy M
1 reviews | Active since Aug 2018
26 Feb 2025, 06:44
****** *******
*** are you guys still debiting me for after I have just cancelled my policy with you for this same exact reason? I’m waiting for my first refund but instead you go and debit me twice in one month? What kind of nonsense is this? I will continue to rate you negatively until you bring all money back. Get this fixed immediately!!!!
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Replies (2)
1st for Women's replyOfficial
26 Feb 2025, 08:03Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
1st for Women's reply26 Feb 2025, 08:03
Official
Good day
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
We acknowledge receipt of your complaint and apologize for any inconvenience caused to you.
Our team will be in touch with you to discuss your concerns and this matter will be escalated to the relevant department as soon as possible.
Kind regards,
The First for Women Team
KM
Kessy M's updateReviewer Update
27 Feb 2025, 02:26I have not been contacted as yet after being inconvenienced so much. Please get someone to contact me and refund me those two premiums immediately!! I should not be the one following up with you when you deliberately went into my account and debited it after I had just received confirmation of my cancelled policy. I will log a complaint with the ombudsman if this matter is not resolved by Friday the latest .
KM
Kessy M's update27 Feb 2025, 02:26
Reviewer Update
I have not been contacted as yet after being inconvenienced so much. Please get someone to contact me and refund me those two premiums immediately!! I should not be the one following up with you when you deliberately went into my account and debited it after I had just received confirmation of my cancelled policy. I will log a complaint with the ombudsman if this matter is not resolved by Friday the latest .