Due to me Excess fee refund from January 20025 until today

Do not waste your money on these people, they advise you they will refund you should you pay your excess during car accident repairs if third party was the one on the wrong during the accident but when it’s time to pay you, they come up with so many stories, I have been waiting January until to date I have not received same yet the third party[driver] even confirmed to be on the wrong & to take full responsibility