MB
Micka B

1 reviews | Active since Aug 2023

07 Aug 2023, 15:05

DONT INSURE WITH 1st for Women!!

Very very poor service!

First for women is not first for us women, they're First for THEMSELVES! They take women for absolute fools !

I had a break in at my house, my car and home content is insured, well "supposedly " I've been with Ffw for YEARS. I did not have receipts as I bought it years ago. Because of this they paid out what I paid for it years ago, on top of that, the excess was over R2000 wich makes it even more impossible to replace ! I was told over a recorded phone call receipts doesn't matter, not everyone keeps receipts after a long period of time.

I'm very disappointed, I can't afford to replace what was ******. Insurance companies are supposed to pay out replacement value of today, not prices I paid 3-5 years ago.

I've been with them for almost 10 years!

Desired outcome: I WANT THE REPLACEMENT VALUE OF TODAY, AUGUST 2023.

0
Replies (3)
1st for Women
1st for Women's reply07 Aug 2023, 15:08
Official
Hi Micka, 
 
 We are disappointed to hear about your service experience. 
 
 Kindly note that your matter has been escalated to the relevant team to look into. 
 
 Kind Regards, 

The 1st for Women Team 
MB
Micka B's update07 Aug 2023, 15:22
Reviewer Update
I have cancelled my insurance 20 minutes ago, you are very quick to take my money for almost 10 years !! I'm done ! Edward Mkwana handled my claim, very very poorly ! NO RESPONSE from him!
MB
Micka B's update07 Aug 2023, 15:23
Reviewer Update
*Edward Nkwana