Don't endanger policy holders by tardiness

I believe that an Insurance Company offering to cover tyres and rims have to take into account the danger of driving with a damaged tyre and/ or rim. It is in this context that I cannot understand the tardiness demonstrated by this insurance company!!! I contacted the Tyre Fitment Company recommended by this Insurance Company again on Friday 26 March 2023 and I could sense the frustration of the Staff member. She remonstrated that she followed up wih my claim on a daily basis and she was equally frustrated that the response from the Insurance Company was not forthcoming. Fortunately I am retired and do not travel much and I feel for those who need the vehicle on a daily basis!!! The claim was for one ture, two rims including the cap for one of the rims. Pictures and I am made to believe, Videos were also included in submitting the claim. I strongly urge and company covering tyres and rims to appreciate the dangers such procrastination can cause!