Doesn't respond to emails

Good afternoon<br> <br> My wife would like to cancel her insurance and sent 1st for women two emails two days apart from each other. The first one on Wednesday and the 2nd one today.<br> <br> Still no one has contacted her, although there's an automative response saying that someone will contact her within 48 hours.<br> <br> Really poor that no one has contacted or actually reply on the email.