Does not deliver

On Thursday night our power went off and Friday morning when I left for work the power was still off. Friday when I came home the floor was covered in water and the fridge / freezer was not cold inside. I phoned the FFW insurance and they said that an assessor would call me that day or the day after. By Monday I had heard nothing and phoned FFW again. They said that the assessor would call me and I got someone out to see if they can't fix it faster. He said that it was a solenoid and that I would have to go ahead with the insurance route. So on Tuesday the assessor came to pick up the fridge eventually. After 48 hours an no word again I phoned only to find out that they will not cover my claim because its a gas leak and it cannot be fixed. So now the question is is it a solenoid or a gas leak? I never noticed a smell off gas in my kitchen before, the fridge is only two and a half years old and why did the gas leak directly after the power tripped. This sounds like a cover up so that FFW does not have to cover my fridge and everytime I have tried to claim there has been issues from FFW. This is not the first time. Think we need to warn women against FFW