IH
Ilzé Human

1 reviews | Active since Mar 2019

10 Mar 2019, 20:08

Do not take out insurance from them

I am very dissapointed in ffw. I was in an accident and instead of making the process easier for me this company has only caused me more stress. After doing their job for them proving my innocence with a video of the accident clearly indicating that im not the guilty party im informed they cant determine wheter the accident was my fault or not. Not mentioning that i was told i would receive feedback regarding my claim on the 4th of March but absolutely no correspondence from them had to call them every time. Heard from the panel beaters what the outcome of my claim was.

Disgusting service. Would not recommend this company to anyone ever again.

0
Replies (6)
1st for Women
1st for Women's reply11 Mar 2019, 08:06
Official
We have received your complaint, a Customer Relations Specialist will be in contact during the course of the day.

Kind Regards
The First for Women Team
IH
Ilzé Human's update03 Apr 2019, 19:10
Reviewer Update
So as my other review was removed and ffw decided that meant the issue was just removed i will post the whole review again here. So from this accident i had a neck injury and my car had been in for repairs for more than 6 weeks now. I have to pay the excess because the guilty party only said he is not insured. So now the medical bills and the excess becomes my problem. The person who was not guilty. The person who has to take calming medication just to be able to get to work some days. They need to assess his financial position what about my financial position ? What about your client that pays you a monthly subscription fee ? You dont care about them. Or that is the impression I'm getting. My costs due to this accident that was not my fault at all has amounted to about R7000. I don't have that type of money to spend yet you just expect me to sort it out otherwise i will not be getting my car back. A mall security guard who looked at the video said the taxi could have ****ed me. Yet you expect me to pay for his ********ness. Its a shame that you put his needs above mine. His car is a much newer model than mine. He could sell his car pay the money and still have enough left to buy a new one. There is a solution but would you put that person through it no because yoh are more worried about them then your own client.
IH
Ilzé Human's update06 Apr 2019, 04:54
Reviewer Update
Since i do not know who to contact even regarding my disappointing service i would like first for women to please send me an email regarding the unfixed visible issues on my car. The assessor really did a poor job. After "being repaired" the boot was still visibly *****ed the taillight didn't work the silencer was cracked and the mud flap cracked. I want email correspondence to have all conversation in a written format.
IH
Ilzé Human's update14 May 2019, 20:45
Reviewer Update
Once again you are praised in your disappointment. This accident so far has cost me more than R13 000 of expenses that i had to pay myself and you can't even follow up on my claim case. After 3 months can't even just let me know sorry no new news.
IH
Ilzé Human's update21 Oct 2019, 17:29
Reviewer Update
Guess what folks - this very "helpful" company has decided they do infact not care. Ladies save yourself the issues, the extra cost and sleepless nights. Go to Santam or anyone else. Do not waste your money paying premiums to a company that does not care about you.
IH
Ilzé Human's update29 Oct 2019, 16:01
Reviewer Update
Oh my F*c*ing soul !!! You are ******* !!!!!

Today was the first time i checked my spare tire after the accident. I mean nothing happened to my spare tire you did not need to touch it. And guess what i found....YOU TOOK MY SPARE TIRE AND REPLACED THE DAMAGED TIRE AFTER THE ACCIDENT WITH IT MEANING I NO LONGER HAVE A SPARE TIRE????!!!!! THAT IS ******** !!! you took something that belonged to me to fix your issues
You had no right to do this