SS
Sibongile S

1 reviews | Active since May 2026

06 Sept 2026, 10:24

Do Not Recommend

I took a comprehensive car insurance with 1st for women in March 2022, then in 2023 i moved abroad and i called in to let them know that my address has changed. When i took the insurance i was promised cash back, so when i came back in the country i called to check when i would receive the cash back as we were already approaching the 4 year mark without me claiming anything. 1st for women told me when i changed addresses i cancelled my old insurance i would have to wait another year to get the cash back and it would be significantly lower that what i was promised. I asked them if i cancelled my insurance where did they send my new policy docs and does changing an address mean automatically canceling because i was paying my premiums with no breaks. They could not provide me with proof to support their claims and i took them to the ombudsman and won my case against them. Very ************* people would never recommend this company.

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Replies (1)
1st for Women
1st for Women's reply06 Sept 2026, 10:37
Official
Good day Sibongile,
 
Thank you for sharing your experience. 
 
As the dispute has now been concluded with the Short-Term Insurance Ombudsman, there is unfortunately no further action required or available from our side.
 
We acknowledge your dissatisfaction with your experience and regret the frustration this matter may have caused. We appreciate your feedback, as it helps highlight areas where we can continue to improve our service.
 
Kind Regards,
The 1st For Women Team.