Do not insure your car with First For Women until you read THIS!!!

I was in an accident on the 2nd of December 2017. I put in a claim for the damages of my car because the person I had a collision with was not participating and I trusted my insurance to deal with him. I was quoted and my access was R10 000 upon collection of the car. The car was taken in January 2018 and I litterally had a month to come up with that lumpsome. On the day of collection, I had R9 700 and I was told "sorry, you can't take the car" by auto magic. On the spot I had to source R300 and got the car. Fast forward to Friday the 23rd of March 2018, I call telesure recovery department to follow up on the recovery and to find out how much they have already collected. I have never been so shocked in my life when I was told that they are still perusing the the person I had a collision with. I spoke to Thando N and he told me how that person is willing to pay R350 per month to the R15 000 that they are trying to recover and that attoneys cannot come to the party because that person is participating and that attoneys only come in when the other party is not participating. Can someone please tell me is Paying R350 per month towards a R15 000 debt practicing????? That is an insult and I am very disappinted at first for women customer. I had a month to come up with the money, but the person who clearly admitted to crossing a red robbot is given 3 and a half years to pay me back my money. So the insurance had nothing to lose and I still continue paying my premiums and the R10 000 debt I got towards the access??? Thabo that I even spoke with from the recovery team was asking me what happens during the accident and that I should send him a copy of the accident report. WOW!! So all thus while he was u sure about the case but was responsible for it? I am starting to wonder about the quality of people telesure have in their recovery department. I sent the accident report to ********** on the 19th of December 2017 and 3 months later, the person in charge of recovering my money is not clear about the case. I AM CERTAILNY NOT HAPPY WITH HOW EVERYTHING IS DELT WITH. R350 IS AN INSULT TO ME AS A THEIR "VALUED CLIENT".

I honestly feel like I am just donating money to FFW because when I need them to be on my side, they are not. R350 IS not participating at all and if I was VALUED like they always claim I am they should be escalating my case to the attoneys because Thando is a joke for settling with R350 because it is ridiculous PERIOD!!!!!