Dissatisfied with turnaround time for claim to be processed

I have been involved in an accident on the 27 of March 2025 and claimed on Saturday 31 March but till today I don't know whether I'm coming or going. Last week on the 3rd April I received a call requesting certain information regarding my claim and they promised to give me a respond today 8th April but instead of getting a response I receive a message saying that they are busy with it and I will get the response on Thursday. How long must I wait for my car to be fixed? I have been paying the premiums every month without fail but now I'm been taken from pillar to post.