Dissatisfied customer

I called this morning 31/01/2025, I was Assisted by a lady, I needed to change the debit order date from last day of each month To 15th of every month, starting from February and going forward.

The amended policy was emailed to me, upon me checking I realised that the debit date for February was “12 February 2025”.

I called again to fix the error as I assumed that it was just human error. I was assisted by a guy to whom I explained everything and he said he will assist and email the amendment policy.

I then requested that I stay on the line while he sends the amendment policy so that I can check to avoid having to call and wait on the line again.

The email did not come through, I stayed on the line holding for more than 10min. He explained that he will ask the IT to assist as he was having trouble with connectivity. He apologised and promised to send through the policy once IT has sorted everything. I agreed and hang-up.

The email eventually came through (more than 1) but they are all coming back with a wrong date”12 February 2025”.

i have sent an email to complaints department and still, no one is solving my issue!!!!!!