Dissatisfaction and disappointment on the way you handling my claim

I'm so disappointed about service. I did claim on the 9th April 2021 but my problem is not sorted. I'm stressed for the whole month, I'm up and down making qoutations, you also did qoutation on your side and you told me to fix my car because my access fee is higher than the quote you made....when I made qoutation is higher than access...please assist me as soon as possible