MB
Merlyn B
1 reviews | Active since Aug 2019
26 Dec 2020, 20:56
Dissapointment - Roadside Assistance
Today, 26th Dec was my 2nd time calling for road side assistance. And what a disappointment both times were. The first time i waited about an hour for them to assist. Today i waited two hours and when calling the towing company she tells me things happen? Like ***? What if i was stuck next to the road somewhere and got ****** or high jacked or killed. Wil this lady still tell me things happen??? They pathetic and what a disappointment. I really need to reconsider my insurance immediately....
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Replies (3)0
Replies (3)
1st for Women's replyOfficial
26 Dec 2020, 21:20 Hi Merlyn,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
1st for Women's reply26 Dec 2020, 21:20
Official
Hi Merlyn,
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
Thank you for bringing this matter to our attention.
We confirm that the matter has been escalated to the relevant team to investigate further.
We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information.
Kind Regards
The 1st For Women Team
MB
Merlyn B's updateReviewer Update
26 Dec 2020, 21:43Thank you... It was 21:30 when another drive finally arrived to assist..
The waiting period is a huge problem for me.
The waiting period is a huge problem for me.
MB
Merlyn B's update26 Dec 2020, 21:43
Reviewer Update
Thank you... It was 21:30 when another drive finally arrived to assist..
The waiting period is a huge problem for me.
The waiting period is a huge problem for me.
1st for Women's replyOfficial
11 Jan 2021, 18:25Hi Merlyn B,
Thank you for allowing us to assist with this matter.
Please accept our apology for what has transpired.
An e-mail was also forwarded to you with further information regarding the complaint resolution.
Regards,
The 1st for Women Team
Thank you for allowing us to assist with this matter.
Please accept our apology for what has transpired.
An e-mail was also forwarded to you with further information regarding the complaint resolution.
Regards,
The 1st for Women Team
1st for Women's reply11 Jan 2021, 18:25
Official
Hi Merlyn B,
Thank you for allowing us to assist with this matter.
Please accept our apology for what has transpired.
An e-mail was also forwarded to you with further information regarding the complaint resolution.
Regards,
The 1st for Women Team
Thank you for allowing us to assist with this matter.
Please accept our apology for what has transpired.
An e-mail was also forwarded to you with further information regarding the complaint resolution.
Regards,
The 1st for Women Team