dissapointing

<p>I have insurance with first for women and 2 additional policies one a service plan and the other a warranty. I called in to ask why one of the payments was not deducted as the same thing happened the previous year and i could not be covered for my service. the consultant told me it was deducted (but she clearly **** as the deduction only went off later that same day ) I then asked what the procedure was to claim for a service to be covered as my car must go in for a servive . I was then put through to innovation the consultant told me i cannot claim as my car is more than 190 000 km .Last year i called in also to claim i was told one of my payments did not go off so i had to wait to claim I then paid for the service myself. I then told the consultant that something must be done as i have been paying the service plan and not claimed at all and now they want to say i am over the amount of kms. The consultant then said she will send it to administration and contact me again its almost 3 weeks and I have not been contacted to top it off they do not give reference numbers. I have sent an email to First For Women and they have not responded. I am disgusted at the service i have received . How can one pay for a product and never use it ? I have wasted so much airtime calling first for women then being put through to innovation who is always experiencing high call volumes.</p>