Dissapointed from 1st for woman

I'm so dissapointed with 1st for woman .I have an insurance with them that cover home contents and plumbing etc ..I had a sink pipe burst water was all over the house I'm a female with a small baby I ddnt know what to do later I Rembered that I have to close the main water supply n I called 1st for woman for help ...the response I got is that the standby plumber can't come and it was just after 17:00 they can only come tomorrow for help so obviously I must sleep with out water ,and there's a small baby and I don't know plumbers in the area I was assisted by neighbors because my so called insurance failed to help me but when I too the insurance the promised me heaven and earth and they are always there but I saw them yesterday that they just want money that im sacrificing for because I thought I was gonna get help when I need them ....I will never forget this experience I will share it with my social media friends that they must know what are they getting them selves into .....