CP
Catherine P
1 reviews | Active since Feb 2013
11 Feb 2015, 09:04
Dispute over sale of policy
Good Morning<br> It appears like I will never get a response to my complaint unless I log it on to this website, or maybe it's time I should take this up with the FAIS Ombud.<br> <br> I have sent an email to your offices regarding the tape that you sent to me, to date I have not received a response regarding my email.<br> <br> i need someone to call me within 24hrs or I will take my complaint to the FAIS Ombud.<br> <br> Regards<br> <br> Tebogo Petersen
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1st for Women's replyOfficial
11 Feb 2015, 11:25Hello ct***4,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details around the email which has not been received.
We are certain that the matter will be attended to as soon as the email in question is received, and all the concerns will be addressed accordingly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details around the email which has not been received.
We are certain that the matter will be attended to as soon as the email in question is received, and all the concerns will be addressed accordingly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply11 Feb 2015, 11:25
Official
Hello ct***4,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details around the email which has not been received.
We are certain that the matter will be attended to as soon as the email in question is received, and all the concerns will be addressed accordingly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details around the email which has not been received.
We are certain that the matter will be attended to as soon as the email in question is received, and all the concerns will be addressed accordingly.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team