PK
Pumla K

1 reviews | Active since Apr 2017

18 Oct 2018, 14:51

Dishonest nd *****ing_bad customee care

<p>This company is really dishonest and *****ing.On the 7th September i had an accident infront of my the bonnet got smashed and noticed that theres a scratch as well at the corner of my back right wheel. I lodged the claim on the 9th to my suprise when car cane back the dent was not fixed and told that i must lodge a dfrent claim which also attracts an excesa fee. Lodged the claim via mail nd FFW told me scratch and dent are two different policies which was never disclosed when i joined. A rude agent Portua Simelane called Simelane told her that i dont know by heas my registration and date of accident is aftee 3 weeks today i called and claim rejected its after 30 days. Informed them to cancell my policy then its useless cant i must go to another department Im cancelling them right now When u join insurance u want oece of mind not frustrations First for women is dishonest and haa bad customer service not reliable</p>

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Replies (1)
1st for Women
1st for Women's reply18 Oct 2018, 17:02
Official

We will look into this matter and revert back during business hours tomorrow.

Kind Regards

The 1st for Women Team