Disgustingly unacceptable service First for Woman

I had an accident on 24 April and logged my claim the same day. I personally kept phoning First for Woman numerous times without them contacting me and I then escalated the consultant to his manager as he did not communicate with me for 5 1/2 weeks although I had a phone call right in the beginning stating he is my consultant and will contact me shortly then I had a SMS to state he will contact me shortly. When I phoned to see when will my vehicle will be ready for collection I was informed the repairs did not start yet and FFW tried to contact my previous insurer, who could not trace my previous policy with my ID number. I then found an old policy document and phoned FFW the next day to provide them with the policy number and the claim was approved on 2 June 2015 . FFW admitted they delayed the approval of the claim and granted additional 15 Days car hire which does not cover the 39 days they took just to authorize the repairs. Today we are now standing on 8 Weeks (56 Days) since the claim was lodged and the panel beater is not finished and I am requested to return the hire vehicle without any means of transport. This service is disgustingly unacceptable service from FFW.