LN
Lungile N

1 reviews | Active since May 2016

05 May 2016, 07:00

Disgusting Service EVER!!!

The worst experience I have ever recieved in my entire existence... ****EM SULMAN is putting First For Women insurance to shame. I was rudely treated and put on hold for over 25min just cause I wanted to cancel my insurance. This guy refused to give me a ref number for the call and claimed that First for women does NOT give out ref no. they will only send an email. I requested to speak to the manager and that's when he put me on hold for over 25min. I am totally disgusted and so disappointed at the service I received. I want this dealt with immediately.' Policy number #***

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Replies (1)
1st for Women
1st for Women's reply05 May 2016, 09:39
Official

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the customer relations specialist.

The interaction will be listened to and the neccessary corrective measures will be addressed on an internal basis.

Please accept our sincere apologies for all the inconvenience and frustration caused.

Kind Regards,

The First for Women Team