CW
Crystal W
1 reviews | Active since Nov 2010
21 Apr 2016, 15:13
DISGUSTING SERVICE
I am disgusted at the service level received from First for Women Insurance. From the time I put through my claim I have experienced terrible service and now they value my items lower than my claim. What I find odd is that you have to submit a list of items ****** with values but when they tell you the amount they paying you out no list detailing their value per item is given. How pathetic!!!! you have definitely lost a customer!!!!!
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1st for Women's replyOfficial
21 Apr 2016, 15:41Hello Crystalj87,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the claims team manager to review the costing on the claim.
We understand that the insured value was under insured and average has been app****.
We do however acknowledge the frustration and will revert back to you as soon as possible.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the claims team manager to review the costing on the claim.
We understand that the insured value was under insured and average has been app****.
We do however acknowledge the frustration and will revert back to you as soon as possible.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply21 Apr 2016, 15:41
Official
Hello Crystalj87,
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the claims team manager to review the costing on the claim.
We understand that the insured value was under insured and average has been app****.
We do however acknowledge the frustration and will revert back to you as soon as possible.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We have in the interim escalated the matter to the claims team manager to review the costing on the claim.
We understand that the insured value was under insured and average has been app****.
We do however acknowledge the frustration and will revert back to you as soon as possible.
Please accept our apologies for the inconvenience caused.
Kind Regards,
The First for Women Team