Disgusting service

On the 02 November 2015, I cancelled my insurance as First for women where unable to assist me with good rates and increasing my premium without notifying me.<br> <br> Vanessa, sent me a cancellation letter and telephonically she advised the cancellation refund will take up to 10 days.<br> <br> I followed up again on the 12 November 2015 and spoke to Justine, who advised me it was processed and will take two days.<br> <br> I waited and still no refund, I then called today 17 November at 10:18 am and spoke to Lester to say he cannot see any refund only one done in 2014 and will get Justine to call me back... GUESS WHAT SHE NEVER CALLS.<br> <br> I call back and speak to Nash who was very helpful, he advised me that the refund was never processed till I called to find out where is my refund on the 12 November 2015. <br> <br> So Vanessa never requested this at all, and Justine ****.<br> <br> Firstly, lost a client who stayed with you guys for almost 5 years. Now you cannot even refund me and be honest about it<br> <br> Putrid service<br> <br> You call your company first for women, but you come first for ******* and lies<br> <br> <br> DISGUSTED<br> <br>