Disgusting firm with useless managers who don't ever contact you back

What an absolute *****. They bring you in with a low premiums, escalate those premiums with hidden costs and when you cancel they debit you anyway. Oh and don't expect your money back!! No no, they will hang on to it, no matter what you send to them and no matter how many times you call. Lets not forget the manager Millicent N, she is the most useless human being I have ever had the unhappy waste of time to email repeatedly. She does absolutely nothing. ABSOLUTE **********. I am completely disgusted.