Disgusting claims process- still unresolved

Was involved in an accident on 08/09/2021 and immediately submitted a claim with FFW. The service so far has been revolting. The claims app does not work, you can't upload pictures. The claims advisor Ayanda NEVER responds to emails or app messages and responds days later. The same claims advisor lies about when he will call, never calls, never communicates. The car was only towed EIGHT days later. There has been ZERO further communication about the assessment or anything. This process has bees really painful and absolutely disgusting. First for women claims process is a joke. This Ayanda person has no regard for customer experience and just does NOT care. No idea what to do going forward.