Disgusted with lack of competence and service from First 4 women car insurers

I am extremely disappointed in my experience with 1st For women. My car battery died and I tried to access the the Panic button in the centre of my app on my phone but after 5 minutes of getting no response I then called another company to assist me .they came with in 7 minutes of my call. I had to pay for their service as I was not insured with them. I then called first for women and told them what had happened and asked them to refund me R400.00 I paid . The person I spoke to said he would call me back that day with an answer but never did.That was 2 weeks ago Since then I have written to customercare@first 4women.co.za 4 or 5 times and each time I get an automatic response stating that they are investigating and will get back to me but never do We are now 2 weeks later and I have still not had a single actual person contact me or give me anything other than an automatic email response to my emails. I am deeply concerned as to whether or not to even continue to use them as my car insurer.