Disgusted by this company

My name is Raylene, I am disgusted by how I have been treated after I have been through the most traumatic experience in my life,I was hijacked on 13 May 2021. The claim Loss Adjustor (Jan Swanepoel) called me yesterday to arrange a time for us to go "view" the scene where I was hijacked. I Honestly don't mind him doing his job but the way he did it is very alarming to me. When he got to my street he started questioning the people in the street, and we did not go to the scene, the dishonesty in this was very worrying to me. I did explain to Jan that we (myself and husband) had 2 similar cars and that my neighbors may not necessarily know the difference between the two. After my meeting with Jan and me providing him with all the relevant information that he required he still went to the neighborhood and questioned different peopl, they were not on the scene when the incident happened.

2 of the people in my street then told me that Jan asked them to keep an eye on me, and when they see the car again that they should call him and take pictures. (he left his cellphone number) I feel like I'm not treated fairly or being treated with respect. I am already paranoid after what happened and now it's getting worse.

How does a huge company like first for women treat their clients like this? Totally dissatisfied with this kind of treatment, I will never refer anyone to this company