Hellopeter
Share Your Experience
jP
jessica P

1 reviews | Active since Jun 2018

03 Jun 2018, 10:00

DISGUST WITH FIRST FOR WOMAN

i had my policy with the above company for more than 5years. my first claim was on the 5 Aug 2016. A taxi overtook me on the right whilst i was turning right. he admitted guilt. The damage to my vehicle was R10500.00. My excess was R6500.00. This company never made any contact with me regarding the reimbur*****t which was to be claimed by their legal department from the guilty person. I had to enquire regularly by telephone and emails. To date my requests for someone to call me has never happened. However i am mailed with offers of new products. This company does not honour their promises. i have since cancelled my policy. DO NOT TRUST THIS COMPANY

0
Replies (4)
1st for Women
1st for Women's reply03 Jun 2018, 10:39
Official

We acknowledge receipt of your complaint.

We will be in contact with you during office hours.

Kind Regards,

The 1st for Women Team.

1st for Women
1st for Women's reply04 Jun 2018, 11:46
Official

Update:

As discussed with our Customer Relation Specialists, we will appreciate an opportunity to look into your concerns, feedback will be supp**** to you soonest.

Kind Regards,
The 1st for Women Team.

jP
jessica P's update11 Jun 2018, 21:49
Reviewer Update
I was called by Dorothy a day after my post. She promised a call back the next day. As was expected, no call
1st for Women
1st for Women's reply13 Jun 2018, 13:34
Official

Update:

As discussed with our Customer Relation Specialist, we confirm that the matter has been handed over to our Attorneys for further action. We have requested that you are updated during the recovery process and sincerely apologise for, the service failures will be addressed on an internal basis.

As agreed, please contact our Customer Relation Specialist if you need further assistance.

Kind Regards,
The First for Women Team.