Disasstisfied First For Woman-customer

Good day,

I send this email as a last resort and as a very dissatisfied customer of First For Women.

Four weeks ago we put in a claim after our geyser burst in the house. After 1 week we realised only half the claim was submitted and had to contact First For Woman to do everything over again.

My husband, Luan Velthuizen, corresponded with FFW (200 minutes call time, 15 emails later) on my behalf since I am a teacher and cannot be reached telephonically or via email during office hours. He has stated various times that he phoned FFW so many times he felt like a consultant himself.

We still do not have a speaker. We have been working with so many middle men (outsourcing companies such as Telesure and ITsure) that we do not know who on earth to contact or complain to any more. Every time we have to explain the whole situation from scratch to a new consultant or employee.

The situation? We do not want the Bose Soundtouch 20. We want the JBL Boombox Bluetooth speaker. The sound is better and as a consumer I feel it is in my right to get the product I desire.

What will happen if my whole house burns down? All my posessions are ******? Will I have to wait 4 weeks again, after a million emails and phone calls from one consultant to another before my claim is processed?

I have lost complete faith in FFW, it is such an issue to claim - especially since I cannot work with FFW but are left in the hands of so many outsourcing companies. I am willing to send all the other products back, and cancel my insurance with FFW completely if this will insure my peace of mind.

Can we please resolve this issue before the end of the week?

I request that you contact my husband via telephone should you wish to get more clarity on the situation. He can be contacted at ********** .

Disasstisfied First For Woman-customer, Anri Velthuizen