Disappointing service - First for women/Telesure

I have been a Loyal client at first for women for over 5 years with my car insurance and have never claimed before and all my payments have been up to date.I had submitted a claim a month ago and was so called ''assisted'' by first for women's contracted company Telesure. When i took out this insurance i was not told that a third party would handle my claim. I have been going back and forth for the passed 3 weeks trying to get an answer only to get a call on Friday (01/06/2018) to be informed that my full claim will not be paid. when i took out this insurance i was asked for a figure i wanted to insure my household contents for. I was never asked to go and evaluate my Jewelry or collect all invoices for the items in my house and forward to them. I was also continuously harassed to go and ask people for invoices for the gifts they had given me. Seriously! this is so ********* . I was put through to the most rudest and egotistic manager from Telesure - Verushka who made it seem like I'm a suspect instead of a Victim of theft. My claim is apparently with the Disputes department as this is the response below received from Telesure's manager :

Hi Samantha I am sorry that this could not be resolved and agree that you are entitled to seek the alternative you deem necessary. However in respect of your insurance claim the dispute process is as follows. If you are not satisfied with the outcome, you can contact our Internal Complaints Handling Department on: Email: **********

Telephone Number: ********** 059 Postal Address: PO BOX 11250, JOHANNESBURG 2000 Physical Address: Auto and General Park, 1 Telesure Lane, Dainfern 2191 Kind Regards Verushka