Disappointing service

My claim was finalised speedily but the service provider didn't contact me though a week passed. When I complained a woman called to say they will investigate my complaint. The service provider then phoned me and said first for women had given him the wrong number. Then he said they close at 4pm. While talking we were disconnected. I phoned back. It was 4pm! They refused to take the calls because they just close everything at 4pm. The man never phoned back. And first for women also failed to follow up as to whether their client received the goods. So these service providers would have just gained by not supplying the goods but getting paid by the insurance company. This is *****. And I couldn't help it if lightening struck but first for woman are so greedy that even before replacing the item they punish me by raising my premium. I am truly sadly disappointed with first for women.