Disappointing partnerships

I am really disappointed with the service and will not return as a client. I had a policy with 1st for women for years. I then wanted to purchase a new car, which was not covered by 1st for Women. The salesperson at the dealership gave my details to BSUre. They said they needed to be my broker. I accepted and a day later I advised I will not go through with them for the insurance on my new car. This happened on the 24th of June. We have gone back and forth for the last 2 months and 3 debit orders later (for a car that I do not have). I call BSure, they say speak to 1st for Women, I call 1st for Women, they say speak to BSure. I am extremely disappointed by the service from 1st for Women. I really did not expect this! Today, finally some help from the 1st for Women Broker Division. I won't hold my breath yet. I WANT MY REFUND.