Disappointing

Initially when I started at 1st for Women, they were very professional. Communication was clear and regular. However, this deteriorated with time. They kept increasing the excess on my policy without letting me know. When I called after 13 claim free years (!!!!) to ask if they could reduce my premium they could not assist me. Imagine! Changed insurer very quickly after that! They had the audacity to call me about 8 months later to try win me back as a customer... just sad.