TM
Thandeka M

1 reviews | Active since Dec 2017

15 Dec 2017, 23:30

Disappointement with First for Woman

So much for guardian angels I waited for - 1hr and 40mins to get help from First for woman :-( I called the call centre following up for abt 10 times with no success - the worst experience ever. I’m so upset Becos anything could have happened to me while I’m waiting and calling the useless call centre - it’s a joke honestly

0
Replies (2)
1st for Women
1st for Women's reply16 Dec 2017, 06:56
Official

We acknowledge receipt of your complaint.

We apologise for your experience. We will be in contact with you to discuss the matter further.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply18 Dec 2017, 15:09
Official

Update:

As discussed with our Customer Relation Specialist, we want to apologise for the inconvenience this has caused. We will certainly address the service failure with our assist provider.

Please expect final feedback from management from our assist provider shortly.

Kind Regards,
The First for Women Team.