Disappointed with service

I have a house content, house structure, movibles policy with 1st for Woman and with every claim that I put through it was declined or when the guy comes out he tells me that I must go and buy the part and call him back to fit it. We had a terrible storm Big hail stones, wind in Naturena on Sunday 02 Feb 2025 and that cause damage to my front windows 2 of them cracked and if another storm come they will fall in. So I put the claim through the Monday 03rd and did not get any call or anything. On 4th I receive a sms saying that thank you for registering my claim. On Wednesday 12th I received another sms saying that someone will attend, the asseser came out on Thursday 13th to asses the damages. I then get a call on Friday to say that my claim is not going through and it will be cheaper fix it myself. WHAT AM I PAYING INSURANCE FOR EVEY MONTH AND THEN THEY INCREASE IT. They have not fix anything where a claim was put through. And they are supposed to be for WOMAN 👩 😒. Disappointed with their service and how they handled clients.