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Louise C

1 reviews | Active since Jun 2020

27 Jun 2020, 16:29

Disappointed with 1st for Women - Cash Back Product not offered to loyal customers

After an almost 4 year, loyal and claim-free relationship with 1st for Women, imagine my shock and disappointment to discover just one week ago that they have a CASH BACK product which I was NEVER made aware of. In actual fact, having previously insured with Outsurance, I made very sure to ask if they too had a cash back offer for their customers and I was told NO.

I would like to know when I was offered and when I declined the Cash Back as after paying full premiums on time, very month for years, I am told that I will get nothing back in return for my loyalty.

I also requested a manager to call me back to discuss my complaint and I am still waiting.

Very disappointing!!

0
Replies (3)
1st for Women
1st for Women's reply27 Jun 2020, 21:02
Official
Hi Louise, 

Thank you for bringing this matter to our attention.
 
We confirm that the matter has been escalated to the relevant team to investigate further.

We certainly acknowledge your frustration and assure you that feedback will be provided as soon as we have more information. 

Kind Regards 
The 1st For Women Team
LC
Louise C's update03 Jul 2020, 23:33
Reviewer Update
Still have not received any call or feedback from 1st for Women. I will be sourcing an alternative insurance provider who values their customers.
LC
Louise C's update24 Sept 2020, 09:42
Reviewer Update
Dear Dorothy
I am still not able to get through to the number you supp**** and I've had no additional calls or an email to discuss the outcome my complaint.