NM
Nonkululeko M
1 reviews | Active since Jun 2022
04 Oct 2023, 11:20
Disappointed Client
I logged a claim with 1st for Women on the 28th September 2023, I still have not received a call from a consultant who will handle my claim. I followed up and there's still no response regarding my claim. I am very disappointed in the service received considering I pay such a high premium every single month.
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Replies (2)
1st for Women's replyOfficial
04 Oct 2023, 11:31Good day Nonkululeko
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply04 Oct 2023, 11:31
Official
Good day Nonkululeko
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
NM
Nonkululeko M's updateReviewer Update
09 Nov 2023, 11:13Good day,
Thank you for escalating my matter, however this has not been resolved as yet.
There's poor communication from the consultant, I've sent out emails regarding my cash settlement and I'm still waiting a week later. This process has been dragging on for way too long.
This is a huge inconvenience; I'm already losing 10% of the invoice value which needs to come out of my pocket for choosing my own panel beater to fix my car and now I have to wait for over a week and still no response.
please can you have a look at what is causing the delay.
Regards,
Nonkululeko
Thank you for escalating my matter, however this has not been resolved as yet.
There's poor communication from the consultant, I've sent out emails regarding my cash settlement and I'm still waiting a week later. This process has been dragging on for way too long.
This is a huge inconvenience; I'm already losing 10% of the invoice value which needs to come out of my pocket for choosing my own panel beater to fix my car and now I have to wait for over a week and still no response.
please can you have a look at what is causing the delay.
Regards,
Nonkululeko
NM
Nonkululeko M's update09 Nov 2023, 11:13
Reviewer Update
Good day,
Thank you for escalating my matter, however this has not been resolved as yet.
There's poor communication from the consultant, I've sent out emails regarding my cash settlement and I'm still waiting a week later. This process has been dragging on for way too long.
This is a huge inconvenience; I'm already losing 10% of the invoice value which needs to come out of my pocket for choosing my own panel beater to fix my car and now I have to wait for over a week and still no response.
please can you have a look at what is causing the delay.
Regards,
Nonkululeko
Thank you for escalating my matter, however this has not been resolved as yet.
There's poor communication from the consultant, I've sent out emails regarding my cash settlement and I'm still waiting a week later. This process has been dragging on for way too long.
This is a huge inconvenience; I'm already losing 10% of the invoice value which needs to come out of my pocket for choosing my own panel beater to fix my car and now I have to wait for over a week and still no response.
please can you have a look at what is causing the delay.
Regards,
Nonkululeko