Disappointed client

My car caught on fire on 10 May 2021. It was towed to be accessed. It was then given to they panel beaters. Called Canal panel beaters. I went to see my vechile when it arrived there the next day. I had a small scratch on my side door which i had previously and asked the panel beater Terrence how much will it cost. He said he will send me a quote. I asked if he will polish my car after he done and the headlights he told me no cos they only paying him to do the bumper that all he do. Nothing more. He send me a quote to have my car polished. I seen the bumper was out and they were awaiting a new bumper. A week or so later i was asked to fetch my vehicle cos it was ready on arrival i seen my vechicle with one headlight not working my aircon not working. Overspray of paint in my headlights when questioning the panel beater Terrence he told me that he polished my headlights on the house. So i told him that strange you wanted 800r just to cut and polish my headlights. And i left very very disappointed. I then called my insurance and explained them what was happening for the first time my accessor Raj called me i was really upset firstly cos there was no quote given to me to say what my car costed to be repaired or what was the damage. Cos my access was 5800r then only did i learn that my car was only 8000r for the damage. He did say he tried calling me but i did not answer. I had no miscalls. There also emails were we can communicate. As they always do. The next day Raj calls me from the panel beaters and speaks to me i then relate what happened when i been there to fetch my car. He told me he next to Terrance i can speak to him. I then asked Terrance why is he lying cos he wanted 800r to cut and polish my headlights y is he saying that he did it on the house when i can see the white paint in my lights. I was called a lair and was asked to go for a lie detector test by Terrance. I was spoken to so rudely and was humiliated infront of Raj who works for the same company i pay my insurance. I then called Rajs manager who is handling my claim. If this insurance company is first for woman they should really look into how we are treated in they company. I would like to relate my story and make ppl aware of what we face yet we scarifice to pay our insurance and when it time for them to sort our claims we get the run around. I still waitimg fir my vechile as it still with the panel beaters. And when the manager called me he confirmed that there was white polish in my headlights. Which i still waiting to see the outcome. All our calls are recoreded i would really appreciate if someone could listen to my calls and really see how i was treated and spoken to. I also requested my car to be taken out from there cos i personally do not trusted that company. My name is Collette Govindsamy contact no. ***