Disappointed by service I'm receiving

My car has been towed since da 4 the of January,when I call Westrand panel beaters where the vehicle has been towed to I am told that my vehicle has not been worked on en that it will take long to fix with no one frame, when I call da repair consultant he Mpho en Evelyn dejager tell me that they have started on the vehicle en they are awaiting parts which non can tell how long it will take repair consultant Mpho also advised me that whilst I'm still awning my car Westrand panel beaters will give me a courtesy car, I have been now awaiting dat vehicle for now a week en when I call I'm told that the courtesy vehicle will be delivered to me at my work place when I make a follow up I'm told by Mpho the repair consultant that the panel beater will give me a call and I'm still awaiting the panel beater to give me that call. When I call the panel beater the people I charge are forever in meetings or too busy to speak to me. I am disgusted by the way I'm treated by both first for woman, Telesure en Westrand panel beaters. If only I knew I would have never used them in the first palce. Dissapointed frustrated