Disappointed and frustrated

Bad experience with the company and highly disappointed. They approved my claim I made in December and they called me few days later to tell me to ignore the email, weeks later they promised to find me a supplier to fix my problem because they were not happy with the quotes I got from my dealership. Tried calling them multiple times to ask the status of finding me the supplier and everyday they tell me the supplier will call after 24 hours, as we speak I am still unable to use my car to get to work but I am paying my premiums monthly. I am frustrated and I don’t know what more to do to receive the help I deserve.