DIGUSTED WITH FFW CUSTOMER SERVICE

I APP**** IN JUNE 2014 FOR CAR INSURANCE WITH FFW AND THEY OFFERED ME NETSTAR INSURANCE TRACKER. WHEN DEBITING MY ACCOUNT THE CONSULTANT ADVISED ME THAT THE NETSTAR MONTHLY FEE WILL BE INCLUDED. AS TRUSTWORTHY CLIENT OF FFW , ON A MONTHLY BASIS I LEFT SUFFIENT FUNDS IN MY ACCOUNT FOR DEBIT ORDER SURPRISE ON THE 28/01/2015 15H01 I RECIEVED AN SMS STATING THAT MY NETSTAR ACCOUNT HAS BEEN HANDED OVER TO BLAKE AND ASSOCIATES. I NEVER RECIEVED ANY COMMUNICATION THAT MY NETSTAR WAS NOT PAID. I AM NOT WILLING TO PAY LAWYERS FEES FFW NEEDS TO HANDLE AND TO SOLVE THIS ISSUE. AT THE END OF THE DAY AS LONG AS THEIR INSURANCE IS COVERED THEY DONT GIVE A DAMN. MY CREDIT RECORD IS AFFECTED BY ALL OF THIS. IM A VERY DISSATISFIED CUSTOMER AND THINKING OF FINDING ANOTHER INSURANCE COMPANY THAT WILL PUT THERE CUSTOMER FIRST AND NOT JUST CASH PURPOSES,