DENIED CLAIM AT 1ST FOR WOMEN

<p>We had terrible floods in Amanzimtoti during the last week in July 2016. Pools of water that could not run off quickly enough, gathered around 2 rooms of my house, the rain was metered at 400mm in 20 minutes and it was icy cold. Two days later I noticed that the tiles inside these rooms started to lift up. I immediately phoned 1st For Women with whom I am insured to lodge a claim for the damage. I had to wait almost 3 weeks for the outcome of the claim as they have received enormous amounts of claims from Amanzimtoti residents. During this waiting period I had to endure the mess in my house while waiting for them but I accepted it, anxiously awaiting payout so that I could start replacing the tiles. No written confirmation or correspondence was received by me - everything was done telephonically. I did not even receive a claim number. I submitted the following dispute to 1st For Women today and am awaiting their response:</p> <p> </p> <p> </p> <p>"Your email refers. I am very unhappy re the way my claim was handled:<br />FIRSTLY - My whole claim was handled telephonically - <br />No written acknowledgement of claim was received<br />Nno claim number was received - <br />I cant even remember the date that I telephonically submitted the claim - I only know it was in July after the floods in Amanzimtoti<br />In other words I have no proof - every person needs written proof of important happenings in life. <br />I have been informed throughout the claim period of the progress on the claim telephonicallyvthough.<br />I havent even been informed in writing of the outcome of my claim<br />SECONDLY FACTS OF THE CLAIM - It rained 400mm in 20 minutes, <br />pools of water gathered around the two rooms of which the tiles lifted - <br />the temperature dropped suddenly and the rain was ice cold.<br />It is obvious that the tiles shrunk and then set out again 2 days after the rain (when the tiles started lifting up).<br />THIRDLY - I happen to speak to 3 other residents in Toti who happened to have the same incident of tiles lifting without the water even getting inside their houses and their claims were paid out. <br />FOURTHLY - You are advertising that you are there for the women in the country and to look after their interest - I am a widowed pensioner, believe in insurance (with a very tight budget) but it is of no benefit to me if my claim/s (which I truly think was wrongly denied) are handled in this way. <br />I really expected much more from 1st FOR WOMEN.</p> <p>I hope you will reconsider denial of payout of this claim and trust for a favourable outcome.</p> <p>Regards</p> <p>I am also sending a copy of this email to Hellopeter.</p>