Deleted my policy

I had decided to add my other vehicle to the policies I already had with First for Women since I already had my home contents and one vehicle insured with them. When my vehicle was broken into (twice in two months) I had two claims put forth. When they had told me they would pay me out they did so quickly. I then decided lets add the other vehicle - to my surprise I noticed that I no longer had household content insurance. When I called to question this I could not get an answer. They said they would need to speak to Lucinda and get her to call me back. This was last week - nobody bothered to get back to me. I call again today and get told they suspended it pending an alarm installation into my home. I stay on the third floor of a flat with burglar bars why do I need an alarm. More importantly why did nobody communicate this very important piece of information to me. You can take my money. If I was burgled who would pay for my stuff??? Highly annoyed and very disappointed.