Delaying and dragging settlement of my claim purposefully with no communication whatsoever.

I made a house hold content claim with first for women for an incident that occurred on the 19th May 2025.

On the 21st I saw on the app that the claim was finalised. To my curiosity, I called them on saturda y the 24th to check the progress and how did they finalise the claim as there was no communication. Upon speaking with the consultant, he told me that the voucher was couriers loaded with the amount of the claim…something around those lines.

I then asked the consultant why was this not communicated to me because most of the items I claimed for were bought online as I had produced evidence and 2 of those stores are online stores with no physical store…one of them being a branded item that cannot be bought anywhere else. He then told me that he will request that they give me a cash settlement as a shopping card with limited stores will be an inconvenience and not fair for me. He then told he will call me Monday morning the 26th with feedback. The 26th came, no feedback instead I was sent an dms that they will revert back to me the following day before end of business day. The day came, no feedback. I then decided to call them of which the consultant I spoke to was very rude and shouted that I filed a dispute so I should wait there’s nothing she can do except tell the person whom I was speaking to, to call me the following day before 12 midday with feedback.

The following day came, lol, I recieved another sms stating that they will get back to me with feedback on the 29th.

At this point it’s quite clear that 1st for women is playing games and not willing to settle my claim at my convinience as they should given their reputation. Today is the 29th and it’s 10 minutes before the bussiness day ends.

It is preeminent to me at this point that they are trying to drag this as far as they could so I get tired. I won’t get tired and should needs be…I will take this further because what horrible customer is this? What infuriates me the most is the lack to no communication. No email, no calls just vague smses with no directive. No guys